Can I keep the same phone number I have now?
As long as the customer is a current customer of a Bell Operating company (or
a certified reseller of the Bell Operating Company), customers will be able to
retain their existing phone line and number. If the customer’s local provider
owns their own facilities and is not a reseller for the Bell Operating Company’s
service, Cleartel will not be able to provide them with service.
Do I have to pay a fee to switch to Cleartel?
There is no charge for switch to Cleartel
How long will it take for Cleartel to establish my account and service?
It will take from 5-10 business days to get up and running on Cleartel
Communications.
How will I know my Cleartel account has been activated?
Cleartel will send you a Welcome Letter in the mail that summarizes the calling
plan and features you have chosen for your phone.
What kind of voice service is provided?
Cleartel Communications provides a variety of communication solutions for
residential and small businesses. Our Unlimited voice product offers unlimited
local calling, unlimited long distance including Canada (up to 4000 minutes) and
your choice of unlimited local features.
What features do Cleartel Communications plans offer?
The choice is yours!!! Cleartel allows you to choose the features you want. How
many is up to you and the package you buy. Click here to check out the features
that are available: http://www.Cleartel.com/results.cfm
What if I have DSL with my current local telephone provider? Can I keep my
DSL? If you currently have DSL on the same line that is also used for voice
service, your DSL service will need to be canceled with your current provider.
What kind of taxes will I pay?
All Cleartel customers will pay federal, state and local taxes that are similar
to what you paid your previous local and long distance providers.
What is a surcharge and why do I have to pay it?
A surcharge is an amount billed by Cleartel to recover various costs assessed or
authorized by governmental and regulatory agencies. These surcharges vary
depending on the state in which you live.
Why do the taxes and surcharges seem different than my previous phone
carrier?
Prior to switching to Cleartel, most customers were most likely charged for
local and long distance separately, so they may have appeared on separate bills.
Now they receive a combined bill for both local and long distance. All taxes and
surcharges for local and long distance services are located in one section,
which may make them seem higher.
Who do I call to service my account? (i.e. adding/deleting features, billing
inquiries)
Our Customer Service Center is open Monday thru Friday 8:00am to 8:00pm EST and
Saturday: 9:00am to 1:00pm EST.
What can I do if I need to upgrade my service plan?
Your calling habits change and we recognize that. If you find yourself needing
more features, local calling minutes or long distance minutes, you can call our
customer service center and review your bill to figure out what plan is best for
you. Upgrading your plan is simple and easy to do.
